Managing Your Audiences on Conjointly
My Audiences enables you to store and manage all your research contacts efficiently. With this functionality, you can create email campaigns to send survey invitations or reminders directly from Conjointly without needing an external email platform.
Create an audience
Follow these steps to create a new audience in your Conjointly account.
- Go to My audiences.
- Click on .
- On the pop-up, fill in the audience name, sender’s company name, and company address.
- Click to add the audience.
![Create a Conjointly audience Create a Conjointly audience](https://conjointly.com/img/add-audience-conjointly.gif)
Add contacts to the audience
When an audience is created, you can add contacts individually or import contacts from a .csv file.
Add a single contact to an audience
To add a single subscribed contact to an audience, follow these steps.
- Click .
- Enter the subscriber’s information. The email field is mandatory and must be completed before saving the contact.
- Optionally, click to include additional information.
- Confirm that you have received consent to send messages to this contact.
- Click to complete the process.
![Add contacts one by one Add contacts one by one](https://conjointly.com/img/add-contact-conjointly.gif)
Import contacts from a CSV file
Here are six simple steps to import contacts from a CSV file.
- Click .
- On the pop-out, drag and drop the CSV file into the Upload file box.
- Select and assign a relevant field for each column extracted from the file. Be sure to assign the Email field as it is a mandatory field.
- Click to proceed.
- Confirm that you have received consent to send messages to these contacts.
- Click to complete the import process.
![Import contacts from a .csv file Import contacts from a .csv file](https://conjointly.com/img/my-audiences-import-contacts.gif)
Managing audiences
Once you have created an audience, it will be added to your My Audiences list. You can quickly search for audiences using the search bar. To manage your audience, click on the thumbnails on the right-hand side. From there, you can edit audience, duplicate audience, export all contacts to .csv, import contacts to audience from .csv, or delete audience.
View details of a specific audience
The Review tab provides the summary of contacts and campaigns for the audience.
Manage contacts within an audience
Within the audience page, you can view the full list of contacts under the Contacts tab. Tick the contacts you wish to subscribe or unsubscribe for future campaigns, or remove them from the audience by deleting the contacts.
![Managing contacts Managing contacts](https://conjointly.com/img/my-audiences-view-manage-contacts.gif)
Review contact status for launched campaign
Within the Contacts tab, you can review the status for each contact for steps within launched campaigns by following these steps:
- Click on the button.
- Select the campaign and the email steps you would like to review.
![Review campaign step Review campaign step](https://conjointly.com/img/campaign-selector.gif)
Configure audience settings
In the Settings tab, you can specify the following:
- Sender’s company name
The company name that will be displayed to comply with regulations. - Company address
The physical address of the company that will be displayed to comply with regulations. - Reply to
The email address that contacts will use to reply to the survey invitation. - From
The email address that sends the survey invitation emails to contacts. If you wish to send the survey from a custom domain name, please reach out to our support team for a quote. - Allow re-taking survey if already answered
Enable this setting if you would like your email recipients to forward the invitation email to others, allowing them to take the survey as well. - Use a tracking pixel
Enable this setting to track how many contacts opened each email. Note that using tracking pixels may negatively impact the deliverability of your messages.
![Review campaign step Review campaign step](https://conjointly.com/img/audience-settings.png)
Launch an email campaign for an audience
You can launch an email campaign for your audience to send survey invitations or reminders directly from Conjointly while effortlessly tracking their responses.